Refund Policy

Purchases billed by Apple

If Apple billed your purchase of Trainer Workspace or Workout Suite, submit a refund request through reportaproblem.apple.com. Apple handles the request under its applicable terms and mandatory consumer law. Refund approval is not guaranteed by SERHILL. For help with a request, see Apple’s refund instructions.

SERHILL can help with technical problems and access to your account. A request to SERHILL does not itself cancel an Apple subscription or complete an Apple refund request. To stop future renewals, manage the subscription through Apple. Access may be adjusted after a verified refund or revocation.

Website purchases and training services

For a SERHILL website subscription processed through Stripe, contact SERHILL through our Contact page. Eligibility follows the conditions disclosed at purchase and applicable law; this addition does not introduce a blanket no-refund rule or a new refund deadline.

For separately purchased training services, contact the provider identified before payment regarding the service or refund, and contact SERHILL for a platform payment problem. Use the Client Payment Terms and the service-specific cancellation and refund conditions. Bank and payment-provider processing can affect when an approved refund reaches you.

Cancellation, refunds and your rights

Cancellation stops future renewal according to the relevant provider’s rules; it does not automatically refund an earlier charge. These provider-specific provisions supplement existing refund conditions and do not restrict mandatory consumer rights or appropriate dispute channels. Apple’s process applies to Apple-billed purchases, even when you use the same SERHILL account on the website.